Refund policy
At Valtari, we want you to love every purchase. If something isn't right with your order, we're here to help.
3-Day Return Window
You may request a return within 3 days of receiving your order.
Return requests made after 3 days from the date of delivery will not be eligible for return or refund.
Items Eligible for Return
To be eligible for a return:
- The product must be unused and in its original condition.
- All original packaging, tags, and accessories must be included.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Products that have been used or worn.
- Products damaged due to customer misuse or improper handling.
- Items returned without their original packaging or accessories.
How to Request a Return
To initiate a return, contact our customer support within 3 days of receiving your order.
Please include:
- Your Order ID
- A brief description of the issue
- Clear photos or a short video showing the product
Our team will review your request and guide you through the next steps.
Inspection & Approval
Once the returned product reaches us, it will undergo a quality inspection.
If the return is approved, your refund will be processed. If the product does not meet our return eligibility criteria, the return request may be declined.
Refund Process
Approved refunds will be initiated after the returned product has successfully passed inspection.
Refunds are processed to the original payment method used during checkout. Depending on your bank or payment provider, it may take 3-4 business days for the amount to reflect in your account after the refund has been initiated.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the required account details have been shared.
